Privacy Policy
Last updated 8 November 2026
This policy explains what we do with the information you give us when you use this website, request a quote or place an order.
1. Who we are
This website is operated by Guangzhou Mohuanke Trading Co., Ltd., a company registered in Guangzhou, China, trading as MoFanke Supply. We are the party responsible for the personal information described here.
Privacy questions and requests: sales@mofankesupply.com
2. What we collect
| What | When |
|---|---|
| Name, company name, email address, phone number | When you submit an order or enquiry |
| Delivery address and any delivery instructions | When you place an order |
| What you ordered, quantities, prices, order number | When you place an order |
| The content of your messages to us | When you email or message us |
| Basic technical data: IP address, browser type, pages requested, time of request | Automatically, in server logs |
We do not ask for, and do not want, any sensitive information about you. Please do not send card numbers, ID documents or bank statements by email.
3. Why we use it
- To prepare a quote and answer your enquiry.
- To process and invoice your order, and to arrange freight and export documentation.
- To arrange customs clearance and delivery.
- To handle returns, claims and warranty questions.
- To keep accounting and tax records, as Chinese law requires.
- To contact you about your order — not to send you unrelated marketing.
4. Who we share it with
Only where needed to fulfil your order:
- Freight forwarders and carriers — name, address, phone and order details, to move and deliver the goods.
- Customs brokers — the information required for import clearance.
- Payment providers — PayPal, or our bank and yours, for payment and refunds.
- Our accountant and auditors — invoices and payment records, for statutory reporting.
We do not sell your information, and we do not share it with advertisers or data brokers.
5. Payments and card details
We do not take card details on this website and we never see or store your full card number. Card payments, where used, are handled entirely by PayPal on their own systems under their privacy policy. Bank transfers are handled by the banks involved.
6. Cookies and local storage
This site does not use advertising cookies or third-party analytics. We do use one feature of your browser’s local storage to remember what is in your shopping cart between pages; it stays on your device and is not sent to us until you submit an order.
If we add analytics later, we will update this page and say what is collected before doing so.
7. How long we keep it
- Orders, invoices and shipping documents: for as long as Chinese tax and accounting law requires, currently up to 10 years.
- Enquiries that do not become orders: up to 3 years, so we can pick up the conversation if you come back.
- Server logs: up to 12 months.
8. Where it is held
Our records are held in China, and our service providers and carriers may hold copies in other countries including Australia. Where information leaves China we take reasonable steps to ensure it receives protection consistent with this policy.
9. Your rights
You can ask us to:
- tell you what personal information we hold about you,
- correct anything that is wrong,
- delete information we no longer need, and
- stop using your details for anything other than an order you have placed.
Email sales@mofankesupply.com and we will respond within 30 days. We may need to confirm your identity first. We may have to keep records we are legally required to keep, such as invoices, even after a deletion request.
10. Security
Access to order records is limited to the people who need it. This site is served over HTTPS. No system is completely secure, so please avoid sending sensitive documents by ordinary email.
11. Children
This is a business website. It is not intended for anyone under 18 and we do not knowingly collect information from children.
12. Changes
If we change this policy we will update the date at the top of the page. Material changes affecting existing customers will be emailed to the address on their last order.